If your cable modem or modem router is visible to Comcast XFINITY, reboot your cable modem or modem router and check your online status again.įor more information, see How can I troubleshoot my cable modem?.If your cable modem or modem router isn’t visible, Comcast XFINITY can give you instructions to verify why your cable modem or modem router does not connect with your high-speed Internet service.If you do not get an Internet connection with your cable modem or modem router, ask Comcast XFINITY to look for your cable modem or modem router online, and do one of the following depending on what Comcast XFINITY tells you about your cable modem or modem router: Discover how Ziply Fiber connects you to the experiences that matter most with fiber optic, high speed internet & phone services for your home and business.Wait for Comcast XFINITY to confirm that your cable modem or modem router is active.Type your message in the text area near the bottom of the window. ![]() Select 'Xfinity Support' from that list (an 'Xfinity Support' graphic replaces the 'To:' line) 4. In the 'To' line, type 'Xfinity Support' there. When asked, provide your account information and provide your cable modem or modem router’s model number and MAC address, which are on the product label on your cable modem or modem router. Click the 'New message' (pencil and paper) icon.If you are unable to activate your cable modem or modem router using the self-activation process, call Comcast XFINITY customer service at 1-800-XFINITY (1-80) and do the following:.This might take up to 15 minutes, during which your cable modem or modem router reboots a few times. Cable & Satellite Television Internet Service Providers (ISP) Satellite & Cable TV Equipment & Systems. Are you an Xfinity customer or a resident with a service or billing question Xfinity Support Has Answers or Call 1-800-xfinity for Assistance. Provide your XFINITY credentials and complete the self-activation page. From Business: At your Washington, DC, 715 7th St NW, Comcast Service Center, you can subscribe to Xfinity Services including Digital Cable TV, High Speed Internet, Home Phone. Learn more about how Xfinity Communities can enhance your community by completing the form below.If you are not redirected to the XFINITY self-activation page, visit /activate. Store Locator Status Center Check for outages and troubleshoot your services. Ask Xfinity Find an Xfinity Location Check the status and hours of locations near you. Chat with Xfinity Get 24/7 help with any questions you have. You are redirected to the XFINITY self-activation page. Xfinity Customer Service - Contact Us Contact Us Get in touch with a Comcast specialist. To activate your Internet connection with Comcast XFINITY’s self-activation process: If you are a new customer and have found. The general number for the Comcast customer service is (800) 934-6489. You can try to reach out to the company representatives by dialing a toll-free number: (800) 266-2278. To view participating providers in your state or territory, click on the name of your state or territory below.ĭownload the data set used to create this table.Before you start the self-activation process, make sure to collect your account number, account phone number, and login information (your email address or user name and password). When first visiting the official website, you’ll find this general phone number that you can use to call Comcast: (855) 466-0144. ![]() Mobile broadband services are device-based and available throughout the service provider’s cellular coverage area, similar to cell phone services. These include cable, fiber optic, DSL, and fixed wireless services. The next best way to talk to their customer support team, according to other Xfinity customers, is by calling their 86 phone number for their New Customers department. ![]() While 80 is Xfinity's best toll-free number, there are 2 total ways to get in touch with them. Learn more about the transition by visiting: fcc.gov/broadbandbenefitĭefinitions: Fixed broadband services are provided to your home, or a single location. Contacting Xfinity - by phone or otherwise. Households enrolled in the Emergency Broadband Benefit Program as of Decemwill continue to receive their current monthly benefit until March 1, 2022. Contact your preferred provider directly to learn more about their plans for participating in the Affordable Connectivity Program and the services they may offer as part of the program. 31, 2021, The Emergency Broadband Benefit Program became the Affordable Connectivity Program. ![]() The internet service providers listed below have elected to participate in the Emergency Broadband Benefit Program. To find a list of providers participating in the new Affordable Connectivity Program visit: fcc.gov/affordable-connectivity-program-providers
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